Terms & Conditions
Effective Date: 19 May 2026
Welcome to Mookhuthi Palace. By accessing, browsing, or purchasing from this website,
you agree to be bound by the following Terms & Conditions. Please read them carefully before using
our website or services.
1. General
These Terms & Conditions govern your use of the Mookhuthi Palace website and all purchases made
through the website.
By using this website, you confirm that you are at least 18 years old or are accessing the website
under the supervision of a parent or legal guardian.
Mookhuthi Palace reserves the right to modify, update, or replace these Terms & Conditions at any
time without prior notice. Continued use of the website after changes are posted constitutes acceptance
of those changes.
2. Products & Pricing
- All product descriptions, images, pricing, promotions, and availability are subject to change without notice.
- We make every effort to display product colors, designs, and details accurately. However, actual products may vary slightly due to screen settings, lighting, or handcrafted finishing.
- Prices displayed are in Malaysian Ringgit (MYR) unless otherwise stated.
- In the event of pricing errors, Mookhuthi Palace reserves the right to cancel or refuse orders placed at incorrect prices.
3. Orders
- All orders are subject to acceptance, verification, and product availability.
- Once an order is placed, you may receive an order confirmation via email or WhatsApp where applicable.
- Mookhuthi Palace reserves the right to refuse, cancel, or limit any order at our sole discretion, including suspected fraudulent or unauthorized transactions.
- Customers are responsible for ensuring that all billing, shipping, and contact information provided is accurate and complete.
4. Payments
- Payments must be completed using the approved payment methods available on the website.
- Orders will only be processed after successful payment confirmation.
- We do not store full debit or credit card information on our servers.
- All online payment transactions are processed through secure third-party payment gateways.
5. Shipping & Delivery
- Delivery timelines provided are estimates only and may vary depending on location, courier service, customs clearance, public holidays, or unforeseen circumstances.
- Mookhuthi Palace shall not be held responsible for delays caused by third-party courier services or events beyond our control.
- Risk of loss or damage passes to the customer upon successful delivery to the provided shipping address.
- Customers are responsible for ensuring someone is available to receive the parcel at the delivery address.
6. Returns, Refunds & Exchanges
- Returns, refunds, or exchanges are only accepted for defective, damaged, or incorrect items received.
- Requests must be made within 7 days from the date of delivery.
- Items returned must be unused, unworn, and in their original packaging and condition.
- Customized, altered, clearance, worn, or damaged items are not eligible for return or exchange.
- Refunds, if approved, will be processed using the original payment method within a reasonable processing period.
7. Intellectual Property
All website content including logos, trademarks, product designs, text, graphics, images, videos,
layouts, and other materials are the exclusive property of Mookhuthi Palace.
No content from this website may be copied, reproduced, distributed, modified, or used for commercial
purposes without prior written consent from Mookhuthi Palace.
8. Limitation of Liability
To the maximum extent permitted by law, Mookhuthi Palace shall not be liable for:
- Any indirect, incidental, or consequential damages
- Loss of profits, revenue, data, or business opportunities
- Delays or interruptions in website operation
- Errors, viruses, or technical issues affecting website access
- Unauthorized access to customer information caused by external cyber incidents
Use of this website is at your own risk.
9. User Conduct
By using this website, you agree not to:
- Use the website for unlawful or fraudulent activities
- Attempt unauthorized access to website systems, servers, or data
- Upload or transmit malicious software, viruses, or harmful code
- Misuse, copy, or exploit website content without permission
- Engage in activities that may disrupt website functionality or security
10. Privacy
Your use of this website is also governed by our Privacy Policy. By using our website, you consent to
the collection and use of information in accordance with our Privacy Policy.
11. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the
courts of Malaysia.
12. Contact Information
Mookhuthi Palace
Email: mookhuthipalace75@gmail.com
Phone: +60 16-865 4786
Last Updated: 19 May 2026